Personal Listening Profile Paper Version


Good communication is one of the most valued skills in academic settings and in the workplace. And effective listening is basic to communicating productively. The Personal Listening Profile helps people become active, purposeful listeners in a wide variety of situations for more productive communication.



  • Communications
  • Conflict Management
  • Teamwork
  • Diversity
  • Leadership
  • Handling Change
  • Customer Relations / Sales
  • Innovation / Creativity

The Personal Listening ProfileĀ® helps young adults and employees:

  • Discover their natural approach to listening
  • Capitalize on their listening strengths
  • Learn how listening approaches impact listening effectiveness
  • Improve their ability to understand the purpose of different communications
  • Use listening approaches appropriate to the communication
  • Overcome listening barriers and reduce conflict
  • Enhance individual and team performance

Discover the Impact of Five Listening Approaches

It is estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications! The biggest factor contributing to such miscommunication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile gives insight into five listening approaches:

  1. Appreciative – listens in a relaxed manner, seeking enjoyment or inspiration
  2. Empathic – listens without judging, is supportive of the speaker and learns from the experiences of others
  3. Comprehensive – listens to organize and make sense of information by understanding relationships among ideas
  4. Discerning – listens to get complete information, understand main message and determine important details
  5. Evaluative – listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs
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